Peptitans'-Refund Policy

Eligibility for Refunds

Due to the sensitive nature of peptide products, we generally cannot accept returns once items have been shipped and delivered. However, refunds may be issued under the following circumstances:

1. Damaged or Defective Items

If your order arrives damaged, broken, leaking, or otherwise unusable, you may be eligible for a refund or replacement.

To request a refund for damaged or defective items, please contact us within 7 days of receiving your order and include:

Your order number
Photos of the damaged product and packaging
A brief description of the issue

We will review the claim and issue a full refund or replacement at no additional cost.

2. Incorrect or Missing Items

If you receive the wrong item(s), or if part of your order is missing, please notify us within 7 days.
We will offer a refund or ship the correct item(s) promptly.

Non-Refundable Items

Refunds cannot be issued for:

Opened or used products
Products returned without prior approval
Orders reported after the 7-day window
Items damaged due to mishandling after delivery

Processing Refunds

Once your claim is approved:

Refunds are issued to the original payment method.
Processing time may vary depending on your bank or payment provider.
You will receive an email confirmation once the refund has been completed.

Cancellations

Orders may be canceled before they are processed for shipment.
Since Peptitans processes orders on the next business day, cancellation requests must be made promptly by contacting our support team.